"This is the qualification for me. It allows me to leave my options open and I could progress into employment, training or higher education if I want to."

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Case Study: Amber & MartinDated: 09/09/2014

Amber started at Palmersville Training in February 2012 on a Level 2 Business and Administration apprenticeship.

She works at Baltic Mortgage Solutions in Wallsend and has made excellent progress. Amber said "when I first started at Baltic Mortgage Solutions, I was frightened of dealing with people over the phone and had no confidence. Ged Lavelle, my Keyworker at Barnardo's has given me the confidence to deal with people in a professional manner".

Amber's work involves processing incoming and outgoing mail, inputting data onto databases such as Mortgage Stream, and general administration duties. Amber progressed to a Level 3 Advanced Apprenticeship and has now been successful in obtaining permanent employment with Baltic Mortgage Solutions. Amber has also supported another Apprentice, Martin, to learn the necessary skills for the role. Ged Lavelle, Amber's Keyworker said "Amber is always very friendly and helpful. She is a very hard worker and has made immense progress. She is a valued member of the team at Baltic Mortgage Solutions".

Martin started a Level 2 Business and Admin Apprenticeship in February 2013 and has developed his confidence and interpersonal skills whilst working at Baltic Mortgage Solutions. Martin had previously been working nights, but wanted to secure employment with day time hours. Martin said "I enjoy working here, it is a fun, friendly and rewarding environment. The staff see the potential in you". Ged Lavelle, Martin's Keyworker said "Martin has a good sense of humour, with an outgoing nature and has built up his communication skills whilst working at Baltic Mortgage Solutions. He is also a valued member of the team."

Julie, the Manager at Baltic Mortgage Solutions said "Amber was very quiet when she first started here but she is now very confident and has trained other members of the team. Amber started here as an Office Junior, and has recently been promoted to the 'Head Administrator', which is an excellent achievement".

"Martin enjoys the Sales part of the business and is really good at dealing with clients and builds very good relationships with them. We have just enrolled him onto a Sales course to help with his continuous professional development."

"We have built up excellent working relationships with Barnardo's, and would not hesitate working with them again. They have helped us source, and train two excellent members of staff."

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